:root{--bg:#fbebdf;--panel:#fff7ef;--text:#241516;--muted:#806866;--line:#e4cec2;--accent:#930228;--soft:#f3ddd2;font-family:Arial,Helvetica,sans-serif;line-height:1.5;color:var(--text);background:var(--bg)}:root[data-theme=dark]{--bg:#140808;--panel:#211313;--text:#fbeade;--muted:#ba9e98;--line:#402528;--accent:#ed6a8b;--soft:#311c20}*{box-sizing:border-box}body{margin:0}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button{padding:12px 18px;border:1px solid var(--accent);background:var(--accent);color:#fff7ef;border-radius:8px;cursor:pointer;font-size:12px;font-weight:600}button.secondary{background:var(--panel);color:var(--text);border-color:var(--line)}button:disabled{opacity:.5;cursor:wait}input,textarea,select{width:100%;padding:12px;border:1px solid var(--line);background:var(--bg);color:var(--text);border-radius:7px;margin:6px 0 12px}textarea{resize:vertical;min-height:100px}label{display:block;font-size:12px;color:var(--muted)}h1{font-size:clamp(32px,4vw,48px);letter-spacing:-.05em;line-height:1.12;margin:8px 0 16px}h2{font-size:23px;letter-spacing:-.035em;margin:8px 0}h3{margin-top:0}p{overflow-wrap:anywhere}small,.fine{font-size:11px;color:var(--muted)}.eyebrow{font-size:9px;letter-spacing:.2em;font-weight:700;color:var(--accent)}[hidden]{display:none!important}.portal-brand{display:block;letter-spacing:.12em;font-weight:800;color:var(--text);font-size:22px}.portal-brand small{display:block;letter-spacing:.25em;font-size:8px}.portal-header{display:flex;align-items:center;justify-content:space-between;padding:22px 5%;border-bottom:1px solid var(--line)}.portal-header>div{display:flex;gap:20px;align-items:center}.login-page{min-height:100vh;background:radial-gradient(ellipse at 15% 20%,#93022812,transparent 60%),var(--bg);padding:35px 6%}.auth-card{max-width:460px;margin:60px auto;padding:38px;background:var(--panel);border:1px solid var(--line);border-radius:20px}.auth-card>p:not(.eyebrow){font-size:13px;color:var(--muted)}.auth-card form{margin-top:25px}.auth-card button{width:100%;margin-bottom:10px}.back-link{font-size:12px;display:block;margin-top:25px}#status,#notice,#replyStatus{font-size:12px;min-height:18px;color:var(--accent)}.account-wrap{max-width:1050px;margin:55px auto;padding:0 24px}.account-wrap section{margin-block:35px}.empty{padding:32px;border:1px dashed var(--line);border-radius:12px;color:var(--muted);font-size:13px}.record{background:var(--panel);border:1px solid var(--line);padding:22px;border-radius:12px;margin-block:14px;overflow-wrap:anywhere}.record p{white-space:pre-wrap;font-size:13px;color:var(--muted)}.badge{font-size:10px;border:1px solid var(--line);border-radius:20px;padding:4px 10px;margin-left:10px;white-space:nowrap}.thread-row{display:flex;align-items:center;justify-content:space-between;gap:20px;background:var(--panel);color:var(--text);border:1px solid var(--line);width:100%;text-align:left;margin:10px 0;padding:20px}.thread-row span:last-child{font-size:11px;color:var(--muted);white-space:nowrap}dialog{background:var(--panel);color:var(--text);border:1px solid var(--line);border-radius:18px;width:min(720px,94vw);max-height:90dvh;padding:26px;overflow-y:auto}dialog::backdrop{background:#18050aba;backdrop-filter:blur(5px)}.message{border-bottom:1px solid var(--line);padding:14px 0}.message p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.sidebar{position:fixed;inset:0 auto 0 0;width:248px;padding:32px 22px;background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column}.sidebar>.eyebrow{margin-top:55px;padding-left:12px}.sidebar nav{display:grid;gap:7px}.sidebar nav button{background:transparent;color:var(--muted);border:0;text-align:left;padding:13px 14px;display:flex;justify-content:space-between;font-size:12px}.sidebar nav button.selected{background:var(--soft);color:var(--accent)}.sidebar-bottom{margin-top:auto;display:grid;gap:20px;font-size:12px;padding:15px 12px}.board-main{margin-left:248px;padding:40px clamp(22px,4vw,65px);max-width:1750px}.board-header{display:flex;justify-content:space-between;align-items:center;gap:20px}.board-header h1 span{color:var(--accent)}.board-header>div>p:last-child{font-size:13px;color:var(--muted)}.board-tools{display:flex;gap:10px}.metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:25px 0 30px}.metric{border:1px solid var(--line);border-radius:12px;background:var(--panel);padding:23px}.metric small{display:block;font-size:10px;text-transform:uppercase;letter-spacing:.1em}.metric b{font-size:32px;display:block;line-height:1.2;margin:14px 0 2px;font-weight:500;letter-spacing:-.04em}.board-panel{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:28px}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:25px}.search{max-width:240px}.search input{margin:0}.integration-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:25px}.integration{background:var(--bg);border:1px solid var(--line);border-radius:9px;padding:16px;font-size:12px}.integration small{display:block;margin-top:5px}.integration i{display:inline-block;width:6px;height:6px;border-radius:50%;background:#b18c5a;margin-right:8px}.integration.configured i{background:#45865a}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;font-size:12px;text-align:left}th{font-size:9px;color:var(--muted);font-weight:600;letter-spacing:.1em;text-transform:uppercase;padding:13px 14px;border-bottom:1px solid var(--line)}td{padding:17px 14px;border-bottom:1px solid var(--line);vertical-align:top;max-width:320px;overflow-wrap:anywhere}td small{display:block}.event{display:flex;gap:18px;padding:18px 0;border-bottom:1px solid var(--line);align-items:flex-start}.event-icon{width:34px;height:34px;border:1px solid var(--line);border-radius:10px;display:grid;place-items:center;color:var(--accent);flex-shrink:0}.event div:nth-child(2){flex:1}.event p{margin:0 0 5px;font-size:13px}.event button{font-size:10px;padding:6px 10px}.product-form{border:1px solid var(--line);border-radius:12px;padding:24px;margin:16px 0}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.status-form{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.status-form label{flex:1;min-width:150px}.enquiry-details{margin-top:12px}summary{cursor:pointer;color:var(--accent);font-size:12px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}:focus-visible{outline:3px solid var(--accent);outline-offset:3px}@media(max-width:1000px){.sidebar{width:210px;padding:25px 15px}.board-main{margin-left:210px;padding:30px 24px}.board-header{align-items:flex-start;flex-direction:column}.integration-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:700px){.sidebar{position:relative;width:auto;padding:22px}.sidebar>.eyebrow,.sidebar-bottom{display:none}.sidebar nav{display:flex;overflow-x:auto;margin-top:20px;gap:5px}.sidebar nav button{white-space:nowrap}.board-main{margin-left:0;padding:24px 16px}.board-panel{padding:20px 15px}.metrics{grid-template-columns:repeat(2,1fr);gap:10px}.metric{padding:17px}.metric b{font-size:28px}.panel-head{align-items:flex-start;flex-direction:column}.search{max-width:none;width:100%}.form-grid{grid-template-columns:1fr}.auth-card{padding:28px;margin:40px auto}.portal-header{padding:20px}.portal-header>div{gap:10px;font-size:11px}.portal-brand{font-size:18px}.record{padding:18px}.integration-grid{grid-template-columns:1fr 1fr}}

/* self-check panel */
.diag-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:4px 0 14px}
.diag-head h3{font-size:15px}
.diagnostics{display:grid;gap:10px;margin-bottom:22px}
.diag{border:1px solid var(--line);border-left:3px solid var(--line);border-radius:10px;padding:14px 16px;background:var(--surface)}
.diag-top{display:flex;align-items:center;gap:10px;margin-bottom:7px}
.diag-top i{flex-shrink:0;display:grid;place-items:center;width:20px;height:20px;border-radius:50%;font-style:normal;font-size:11px;font-weight:700;background:var(--surface2)}
.diag-top b{font-size:13px;flex:1}
.diag-top small{font:9px ui-monospace,monospace;letter-spacing:.1em;color:var(--muted)}
.diag p{font-size:12px;line-height:1.65;color:var(--muted)}
.diag-fix{margin-top:7px}
.diag-fix strong{color:var(--text)}
.diag-critical{border-left-color:#b3123c}
.diag-critical .diag-top i{background:#b3123c;color:#fff}
.diag-warning{border-left-color:#c07a1e}
.diag-warning .diag-top i{background:#c07a1e;color:#fff}
.diag-info{border-left-color:#5b7fa6}
.diag-info .diag-top i{background:#5b7fa6;color:#fff}
.diag-ok{border-left-color:#2f7d4f;margin-bottom:22px}
.diag-ok .diag-top i{background:#2f7d4f;color:#fff}